Privacy Policy

Last Updated: 12/12/2025

Auto Lock Specialists, LLC ("we," "our," or "us") operates the website grandrapids-locksmith.com (the "Site"). We are committed to protecting your privacy and ensuring you understand how your information is collected, used, and shared.

1. Information We Collect

Information You Provide Directly

• Name
• Phone number
• Email address
• Physical address (for service requests)
• Vehicle information
• Any details submitted through contact forms, service request forms, or SMS opt-in forms

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited on our website
• Referring website or search terms

SMS Program Information

• Your mobile phone number
• Date/time of opt-in
• Message interaction data (delivery, messages sent, replies, opt-out)

2. How We Use Personal Information

We use the information collected to:

• Provide locksmith and automotive lock services
• Schedule service appointments
• Respond to inquiries or customer support requests
• Send confirmation messages, service updates, and reminders
• Send SMS communications if you have opted in
• Improve our website and service offerings
• Detect fraudulent or unauthorized activity

3. How We Share Personal Information

We may share your personal information with:

• Service providers who help us operate our business (hosting, scheduling, analytics, SMS platforms)
• Third-party vendors assisting with website or communication services
• Legal authorities if required for compliance with law, court orders, or to protect our rights

SMS consent is not shared with third parties.
We do not sell, rent, or trade your personal information with third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve website performance and provide a better user experience. You may disable cookies through your browser settings.

5. Data Security

We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Withdraw consent where applicable

To make a request, contact us at autolockllc@gmail.com.

7. SMS Terms & Conditions

SMS Terms of Service

By opting into SMS through our website forms, service requests, or other methods, you agree to receive SMS messages from Auto Lock Specialists, LLC. These messages may include:

• Service confirmations
• Appointment scheduling
• Service updates
• Promotional offers (if applicable)
• Customer support communications

Messaging frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out at any time, reply STOP to any message.
For assistance, text HELP or contact us through our website at https://grandrapids-locksmith.com.

See our Privacy Policy at: https://grandrapids-locksmith.com/privacy-policy

SMS consent is not shared with third parties.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our SMS program, please contact:

Auto Lock Specialists, LLC
Website: https://grandrapids-locksmith.com
Email: autolockllc@gmail.com
Phone: 616-466-7691